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Customer Service

  • Shipping & Delivery

    Delivery will be made as soon as possible after the payment method for the order has been verified. Shipping times may vary depending on destination and availability of the products. ANNEDDA Inc. cannot guarantee a precise day for delivery, but we will try to deliver your products within two to five business days.

    Availability of products ordered

    If a product cannot be delivered due to lack of stock, customers can choose to receive only the available products or to cancel the entire order.

  • Returns & Replacements

    Returns or exchanges are possible within 30 days following delivery and after obtaining an authorization number from a representative of ANNEDDA Inc.'s online store. The representative will provide you with the address to which the package should be sent.

    Returned products must be in their original condition and packaging. They must be accompanied by the invoice and authorization number. No exchange or refund can be made if a product's freshness seal has been broken.

    After the condition of returned products has been checked, the amount paid for the products will be credited in full, excluding shipping charges.

    To contact a representative for a refund or exchange authorization number, please call 1-866-444-0770.

    Packages lost in transit

    Canada Post has 10 business days from the date a claim is submitted to let us know whether the package has been found or if it is indeed lost. After the 10th day, if the package is lost, we can either send the products in a second shipment or refund the order, as per the customer's preference. You will be kept informed throughout the process.

  • Responsabilities limitation

    All content on this site is provided to help users learn more about natural health products and to provide information on various topics related to health and well-being in general. ANNEDDA Inc., its affiliates, officers, employees, representatives or agents cannot be held liable in any way for any damages whatsoever related, directly or indirectly, to the use of this site.

    The products and usage protocols offered on this site are presented for information purposes only, do not constitute a prescription and cannot under any circumstances be a substitute for a diagnosis or professional medical advice. If you are concerned about your health, always consult a doctor or other health professional before taking any treatment. If you have been prescribed other medication, you must continue to take it as recommended by your doctor.

  • Payment & Pricing

    All prices are in Canadian dollars. Prices do not include shipping fees or sales taxes, both provincial (PST) and federal (GST), except in certain specific situations. Prices displayed on ANNEDDA Inc.'s website may differ from prices offered for the same products in stores.

    ANNEDDA Inc. reserves the right to modify the prices of products offered on its website at any time without prior notice.